Sales Terms & Conditions   Prices As stated on this page. Payment Payment must be made in full, in advance. Paypal and Card payments only Delivery & Despatch FREE postage & packing, plus FREE gift, for all orders placed through this website. Goods will, wherever possible, be despatched within 7 days of order. Returns Policy All purchases are despatched in mint condition and well packaged. Please contact the author's publicist, using the contact details on this page, should your purchase arrive 'damaged in transit'. If you are dissatisfied with the product, refunds on returns will only be considered if made within 7 days of purchase. Privacy & Security Policy Customer address details will not be passed onto any third parties and will remain securely with this distributor Sean Langley is a technically accomplished Business Management Consultant, and Senior Operational Manager, with extensive experience of staff and change management. Sean’s first book “The phat Controller (A Leadership Handbook)” is not just a ‘How to...’ book but, even more a ‘How true!’ book. Available from all major bookshops & distributors, but you can purchase direct from the author for £9.00 (including FREE post & packing and FREE gift). Contact Details For any queries regarding literary content, please contact the author directly using the details on the main website. For any other queries regarding book purchases, appointments & bookings, work requisitions or related matters, please contact the author's publicist at the following e-email address: moominskiesselle@madasafish.com If you wish to be kept informed of any further events & publications by this author, please register your interest with your own contact details at the above e-mail address.